Enter and view: Oakes Care Centre

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Summary of report content

Healthwatch Kirklees gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Kirklees to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Kirklees visited Oakes Care Centre on Tuesday 24th March 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The key findings indicated that the visit to Oakes Care centre was an enjoyable experience, the home was welcoming and had a calm atmosphere and was maintained to a high standard. Healthwatch Kirklees really liked the idea of the themed rooms, especially the beach room which we had never witnessed before on our visits. The staff Healthwatch Kirklees met at Oakes Care Centre were caring and cheerful and spoke to residents in friendly, easy to understand language. There was an emphasis on meeting individual needs and staff treated residents with care and dignity. Healthwatch Kirklees felt that needs of residents were met but some needed to be reminded more frequently of their choices, which the manager assured us does happen. Visitors were greeted warmly on arrival and regular visitors with knowledge of the door codes were able to enter and depart as they wished. Activities seemed to be an area that residents enjoyed, and visitors mentioned had improved lately, with mention from some that outings would be something they would like more of. Healthwatch Kirklees raised 2 recommendations in relation to activities.

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General details

Report title 
Enter and view: Oakes Care Centre
Local Healthwatch 
Healthwatch Kirklees
Date of publication 
Monday, 24 March, 2014
Date evidence capture began 
Monday, 24 March, 2014
Date evidence capture finished 
Monday, 24 March, 2014
Type of report 
Enter and view
Key themes 
Information providing
Other
Quality of staffing
Healthwatch reference number 
Rep-6039

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.