Summary of report contentHealthwatch Havering is aiming to visit all health and social care facilities in the Borough as a way of ensuring that all services delivered are acceptable and the safety of the resident, patient or other service-user is not compromised in any way. This report states that all patients spoken to during the visit were happy with the practice and had no complaints about appointment times or the booking system. Many of the patients had been with the practice for many years however it does not state how many. The report also refers to a Friends and Family survey being carried out every three months. The report is quite clear on its observational and staff feedback information and mentions that early appointments were reserved for commuters, children are always seen, and elderly patients are given priority. A computer display highlighting the names of elderly, vulnerable and at-risk patients was demonstrated to the team. It refers to patient numbers in relation to staff available, test results, electronic transfer of patient records, training and medicines monitoring. Two recommendations were made based on information received from the visit although one was a service wide recommendation rather than GP specific.
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Enter and view: Oak Lodge Surgery, Havering
Date of publication
Sunday, 9 July, 2017
Date evidence capture began
Monday, 24 July, 2017
Date evidence capture finished
Monday, 24 July, 2017
Type of report
Enter and view
Car parking access
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Conditions or diseases
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions
Another long-term condition
Asthma or long-term chest problem
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?