Enter and view: Oak Lodge Surgery, Havering

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Summary of report content

Healthwatch Havering is aiming to visit all health and social care facilities in the Borough as a way of ensuring that all services delivered are acceptable and the safety of the resident, patient or other service-user is not compromised in any way. This report states that all patients spoken to during the visit were happy with the practice and had no complaints about appointment times or the booking system. Many of the patients had been with the practice for many years however it does not state how many. The report also refers to a Friends and Family survey being carried out every three months. The report is quite clear on its observational and staff feedback information and mentions that early appointments were reserved for commuters, children are always seen, and elderly patients are given priority. A computer display highlighting the names of elderly, vulnerable and at-risk patients was demonstrated to the team. It refers to patient numbers in relation to staff available, test results, electronic transfer of patient records, training and medicines monitoring. Two recommendations were made based on information received from the visit although one was a service wide recommendation rather than GP specific.

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General details

Report title 
Enter and view: Oak Lodge Surgery, Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Sunday, 9 July, 2017
Date evidence capture began 
Monday, 24 July, 2017
Date evidence capture finished 
Monday, 24 July, 2017
Type of report 
Enter and view
Key themes 
Booking appointments
Car parking access
Communication between staff and patients
Health promotion
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice
Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions 
Another long-term condition
Asthma or long-term chest problem

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.