Enter and view: Oak Grange

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Oak Grange on the 23rd of February 2015. The team spoke to residents and staff. They used survey methods during their visit and made general observations. The report indicated that the residents were happy with the care they received. Numerous activities were provided for the residents to enjoy. The team observed that the environment was clean and well-maintained. Staff commented that they enjoyed working there. The report made two recommendations for the provider, and one for the local authority. The report recommended the provider develop further measures to reduce staff turnover and revisit the terms of reference of the nurse practitioner, as there was some uncertainty about their role. The report included a response from the provider, indicating that they were happy with the feedback from Healthwatch.

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General details

Report title 
Enter and view: Oak Grange
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Monday, 23 February, 2015
Date evidence capture began 
Monday, 23 February, 2015
Date evidence capture finished 
Monday, 23 February, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 
Rep-5198

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.