Summary of report contentHealthwatch Norfolk conducted an Enter and View visit to Oak Farm, a 36 bed rehabilitation unit for residents with brain injuries or neurological disorders, on 14 February 2018. This visit was carried out as part of a planned programme of work to explore the experiences of residents in care homes across the county. The Enter and View Authorised Representatives observed residents being treated with dignity and respect and noted that residents, their relatives and carers are given several different methods to feedback their thoughts and feelings about the home and ideas for improvement. The report notes that building was clean with appropriate space and equipment to accommodate the needs of residents, the bedrooms that were viewed were highly personalised and felt homely. It was also observed that a good choice of food and drink is available, with all residents’ specific and varying nutrition requirements catered for, and there was an extensive variety of activities for residents, both within the home and in the local community. . The report outlined ideas for improvement that were put forward by staff during the visit and the management at Oak Farm responded positively to these, outlining why they were unable to reinstate the hydrotherapy pool, but stating that a minibus had already been purchased and they were awaiting delivery.
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Enter and view: Oak Farm Rehabilitation Unit
Date of publication
Tuesday, 20 March, 2018
Date evidence capture began
Wednesday, 14 February, 2018
Date evidence capture finished
Wednesday, 14 February, 2018
Type of report
Enter and view
Building and facilities
Car parking access
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Conditions or diseases
Types of disabilities
Learning or understanding or concentrating
Types of long term conditions
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Allied health care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)