Enter and view: Oak Farm Rehabilitation Unit

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Summary of report content

Healthwatch Norfolk conducted an Enter and View visit to Oak Farm, a 36 bed rehabilitation unit for residents with brain injuries or neurological disorders, on 14 February 2018. This visit was carried out as part of a planned programme of work to explore the experiences of residents in care homes across the county. The Enter and View Authorised Representatives observed residents being treated with dignity and respect and noted that residents, their relatives and carers are given several different methods to feedback their thoughts and feelings about the home and ideas for improvement. The report notes that building was clean with appropriate space and equipment to accommodate the needs of residents, the bedrooms that were viewed were highly personalised and felt homely. It was also observed that a good choice of food and drink is available, with all residents’ specific and varying nutrition requirements catered for, and there was an extensive variety of activities for residents, both within the home and in the local community. . The report outlined ideas for improvement that were put forward by staff during the visit and the management at Oak Farm responded positively to these, outlining why they were unable to reinstate the hydrotherapy pool, but stating that a minibus had already been purchased and they were awaiting delivery.

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General details

Report title 
Enter and view: Oak Farm Rehabilitation Unit
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Tuesday, 20 March, 2018
Date evidence capture began 
Wednesday, 14 February, 2018
Date evidence capture finished 
Wednesday, 14 February, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Car parking access
Communication between staff and patients
Food and nutrition
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Occupational therapy
Social care services 
Nursing care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Alzheimer’s disease or dementia
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.