Enter and view: Oak Farm

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Summary of report content

Healthwatch Shropshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Shropshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Shropshire visited Oak Farm, on the 03/03/2014. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed the staff were very encouraging with the service users about their skills and their abilities. The method of asking service users to share their skills with each other, and to learn from each other – and not just rely on staff - recognised the skill base that the experienced service user had, encouraged sharing, and encouraged service users to pass on their knowledge to others. Staff had also used technology to help service users reflect on past experiences. This encouragement indicates a strong promotion of independence and capabilities. The visit team was impressed with the philosophy that underpinned how Oak Farm operates that was articulated by the service manager. There was a strong emphasis on making links to the wider community because of the benefits it can bring the service users. These include increased opportunities for activities and greater integration leading to reduced discrimination and removal of some of the stigma around learning disabilities. The range of activities that was available, or had previously taken place, demonstrated that there are passionate and imaginative staff who work hard to overcome the financial barriers they face. Although Oak Farm is popular, with many people attending currently, there is potentially a question mark regarding its future. Currently a steering group are working on behalf of the community and Oak Farm to establish a Community Land Trust. This will give parish residents an opportunity to become further involved with Oak Farm. The land will hopefully be transferred in the next few months from Shropshire Council to the Community Land Trust. Healthwatch Shropshire hope that it will be possible for Oak Farm to continue to provide present standards of care and respect for people’s dignity in both the short and long term.

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General details

Report title 
Enter and view: Oak Farm
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Monday, 3 March, 2014
Date evidence capture began 
Monday, 3 March, 2014
Date evidence capture finished 
Monday, 3 March, 2014
Type of report 
Enter and view
Key themes 
Health and safety
Health promotion
Information providing
Quality of staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Day care (social care services)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.