Enter and view: Northampton General Hospital Children's Wards

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Summary of report content

In October 2017, four Young Healthwatch volunteers visited Paddington and Disney wards (the children’s wards) and the Paediatric Assessment Unit at Northampton General Hospital (NGH) to hear from young people about their experience. Healthwatch Northamptonshire staff accompanied the young volunteers on the visit and training was provided to them beforehand. The report is written by Young Healthwatch volunteers in their own words and is based on their own observations and those of the people they spoke to – one child and one set of parents. Observations were made about the premises and décor, ambience, privacy and dignity, accommodation of parents and carers, outdoor spaces, play activities, facilities and safety. The volunteers found the children’s wards welcoming and safe. They appeared to provide a good level of care and there were safety measures in place to safeguard the patients on the wards and the staff seemed happy and friendly. The children’s wards seem to listen to the patients and staff to make improvements for future patients. Six recommendations were made suggesting ways to enhance the service for young people but there is not a response from the provider within the report.

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General details

Report title 
Enter and view: Northampton General Hospital Children's Wards
Local Healthwatch 
Healthwatch Northamptonshire
Date evidence capture began 
Sunday, 1 October, 2017
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Decor
Health and safety
Quality of care
Quality of staffing
Staff attitudes
Staff training
Healthwatch reference number 
Rep-6090

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
3
Age group 
All
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.