Summary of report contentIn October 2017, four Young Healthwatch volunteers visited Paddington and Disney wards (the children’s wards) and the Paediatric Assessment Unit at Northampton General Hospital (NGH) to hear from young people about their experience. Healthwatch Northamptonshire staff accompanied the young volunteers on the visit and training was provided to them beforehand. The report is written by Young Healthwatch volunteers in their own words and is based on their own observations and those of the people they spoke to – one child and one set of parents. Observations were made about the premises and décor, ambience, privacy and dignity, accommodation of parents and carers, outdoor spaces, play activities, facilities and safety. The volunteers found the children’s wards welcoming and safe. They appeared to provide a good level of care and there were safety measures in place to safeguard the patients on the wards and the staff seemed happy and friendly. The children’s wards seem to listen to the patients and staff to make improvements for future patients. Six recommendations were made suggesting ways to enhance the service for young people but there is not a response from the provider within the report.
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Enter and view: Northampton General Hospital Children's Wards
Date evidence capture began
Sunday, 1 October, 2017
Type of report
Enter and view
Building and facilities
Cleanliness hygiene and infection control
Health and safety
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?