Summary of report contentHealthwatch Bradford conducted an Enter and View visit to North Street Surgery on 12 August 2014. The team spoke with 9 people, including the Practice Manager, staff and residents and carers, during the visit. The team recorded feedback and observations about sustainability and access to the building, repeat prescriptions, access to appointments, staff training, and person-centred care. The practice has some adaptions for people with mobility requirements. However, these patients were required to enter the building through a separate entrance to access some of the rooms. The team noted poor signage in the waiting area for disabled access. Patients find booking appointments an issue, particularly ones for the same day, and would result to using A&E for urgent treatment. The team heard positive examples of person-centred care from staff in which patient needs are accommodated with tailored care. The staff at the surgery speak multiple languages which the team found useful for language interpretation. However, patients feel there is a lack of continuity of care because they are not able to see the same doctor. The team recommended that the practice continue to review and implement best practice on access to appointments, but also, to consider the building accessibility; change the height of the self-check in screen, lower the reception desk, improve signs directing patient towards disabled access. In addition, they suggested a children’s play area in the waiting area, to liaise with local learning disability advocacy groups to raise awareness for annual health checks and increase training opportunities on awareness of people’s needs. No response from the service provider was included in the report.
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Enter and view: North Street Surgery, Bradford
Date of publication
Tuesday, 10 February, 2015
Date evidence capture began
Tuesday, 12 August, 2014
Date evidence capture finished
Tuesday, 12 August, 2014
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Continuity of care
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
Long term condition
Types of long term conditions
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?