Enter and view: Newstead Nursing Home

Download (PDF 461KB)

Summary of report content

Healthwatch Herefordshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Herefordshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Herefordshire visited Newstead Nursing Home on Wednesday 30th September 2015. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. 9 participants took part in Healthwatch Herefordshire’s Enter and View Visit to Newstead House. 2 were carers, the other 7 were residents who all had physical and/or sensory disabilities. Included in the cohort was a carer of a much younger resident. Out of the 9 people HWH engaged with, it was found that it was predominantly individuals and their families who had chosen to live at Newstead; only two of those engaged with said it was their GP who had driven that decision. All respondents said they like the staff, 8 said they like the food, 6 respondents said they interacted with other residents in a way which engendered friendships and 6 said that their room felt like their own space. In accordance with the residents’ views of the service they were receiving, and recognising that our Enter and View visit was a snapshot representation of what the people we engaged with said on the day of the visit, we would like to recommend that there is a concerted effort to initiate more activities for the residents. The positive responses from the residents and their relatives led to a positive Enter and View visit out of which Healthwatch Herefordshire would like to recommend that there is a concerted effort to initiate more activities for the residents.

Would you like to look at:

General details

Report title 
Enter and view: Newstead Nursing Home
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Wednesday, 30 September, 2015
Date evidence capture began 
Wednesday, 30 September, 2015
Date evidence capture finished 
Wednesday, 30 September, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of regulation
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.