Enter and View: Newhey Manor Residential Care Home

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Summary of report content

On 22nd August 2019, Healthwatch Rochdale undertook an Enter & View visit to Newhey Manor Care Home. They found a strong and visible management and skilled staff to do their job; the staff had a good knowledge of each individual resident and were aware of their needs, the home provided a physical environment which suited the needs of the residents; it also offered a variety of programme of activities as well as quality, choice and flexibility around food and mealtimes; the home also ensured that residents were able to regularly see health professionals such as GPs, dentists, opticians or chiropodists; the residents’ personal, cultural and lifestyle needs were accommodated and the home had an open environment where feedback was actively sought and used. The report made there recommendations but contains no response from the providers.

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General details

Report title 
Enter and View: Newhey Manor Residential Care Home
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Tuesday, 8 October, 2019
Date evidence capture began 
Thursday, 22 August, 2019
Date evidence capture finished 
Thursday, 22 August, 2019
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Engagement
Health and safety
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-4954

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
No
Primary research method used 
Observation
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
8
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.