Summary of report contentHealthwatch Newham conducted an Enter and View visit at Newham General Hospital in June 2017 to review the food and meal time support that was offered to patients at the Hospital. The rationale for this being that the quality, quantity and presentation of food and appropriate hydration in hospital plays an important part in patients’ recovery. Enter and View representatives observed activity on 4 wards and engaged with 32 patients. The report references many examples of staff providing care and support to patients, showing kindness and patience and also checking that meal time was working well. Although patients on the different wards will be at different stages of recovery and have different support needs, observation and patient feedback identified 6 key recommendations: - To review and enforce the protected meal time policy - To make all patients aware of the availability of food, snacks and water - To ensure meal options reflect differing cultural requirements or needs - To review food ordering processes to better support patient choice - To ensure all patients are receiving necessary support and assistance with eating - To enforce patient adherence to good hand hygiene and provided with wipes if needed The Hospital responded positively to the report and have actioned or outlined plans to implement all Recommendations made.
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Enter and view: Newham General Hospital
Date of publication
Friday, 1 December, 2017
Date evidence capture began
Friday, 9 June, 2017
Date evidence capture finished
Sunday, 25 June, 2017
Type of report
Enter and view
Communication between staff and patients
Food and nutrition
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Obstetrics & gynaecology
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)
Tangible impact (not cost related)