Enter and view: Newham General Hospital

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Summary of report content

Healthwatch Newham conducted an Enter and View visit at Newham General Hospital in June 2017 to review the food and meal time support that was offered to patients at the Hospital. The rationale for this being that the quality, quantity and presentation of food and appropriate hydration in hospital plays an important part in patients’ recovery. Enter and View representatives observed activity on 4 wards and engaged with 32 patients. The report references many examples of staff providing care and support to patients, showing kindness and patience and also checking that meal time was working well. Although patients on the different wards will be at different stages of recovery and have different support needs, observation and patient feedback identified 6 key recommendations: - To review and enforce the protected meal time policy - To make all patients aware of the availability of food, snacks and water - To ensure meal options reflect differing cultural requirements or needs - To review food ordering processes to better support patient choice - To ensure all patients are receiving necessary support and assistance with eating - To enforce patient adherence to good hand hygiene and provided with wipes if needed The Hospital responded positively to the report and have actioned or outlined plans to implement all Recommendations made.

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General details

Report title 
Enter and view: Newham General Hospital
Local Healthwatch 
Healthwatch Newham
Date of publication 
Friday, 1 December, 2017
Date evidence capture began 
Friday, 9 June, 2017
Date evidence capture finished 
Sunday, 25 June, 2017
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Food and nutrition
Health promotion
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Other information of note about this report 
Meaningful Activities
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
General surgery
Inpatient care
Obstetrics & gynaecology

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.