Enter and view: Newgate - Ward 50, Countess of Chester Hospital

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Newgate – Ward 50 at Countess of Chester Hospital on the 9th of June 2015. The team spoke to patients, relatives and staff using survey methods. They also made general observations during their visit. The report indicated that the ward was busy, but patients were well looked after and praised the efforts of the staff. The team noted that patients’ privacy and dignity was respected. The main complaint from patients was about the entertainment/communication equipment being expensive to use. The team also noted that there were some problems with equipment storage. The report made several recommendations. These included improving storage for equipment and increasing staffing levels. The report included a response from the provider, indicating that they were reviewing areas the team had made recommendations for.

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General details

Report title 
Enter and view: Newgate - Ward 50, Countess of Chester Hospital
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 9 June, 2015
Date evidence capture began 
Tuesday, 9 June, 2015
Date evidence capture finished 
Tuesday, 9 June, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Quality of staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.