Enter and view: New Park House

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Summary of report content

Healthwatch Stoke-on-Trent conducted an enter and view visit on New Park house, a privately run care home which provides care and accommodation for 70 residents, delivering both residential and nursing care, including dementia care. This was a re-visit, following an enter and view visit that had taken place in August 2016. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit and subsequent revisit are to assess how this is perceived by both residents and staff. Observations of the Enter and View representatives included: - The Home does not accommodate Nursing EMI residents. It provides both for permanent stay and respite and convalescent care facilities. - The Home also had a retained GP who visited every Tuesday, or if preferred, residents could retain their own GP. Similarly, they can use their own dentist or register with a local service. - In conclusion, our visitors saw improvements in many of the areas commented on during our previous visit, but we feel there is still considerable work to be undertaken to bring the Home up to a good standard. Healthwatch Stoke-on-Trent made 5 recommendations in the report:  Although residents seen did appear to be treated with dignity and respect, no information was seen about the Stoke-on-Trent Dignity and Respect Charter. We feel this should be prominently displayed.  There was no way of identifying if the toilet was ‘engaged’ which needs to be addressed as a matter of some importance.  Most of the residents appeared to enjoy living at the Home although but we would like to see a marked increase in the frequency of planned activity. Note - This may well depend on whether they still have an Activities Co-Ordinator or not. We would like confirmation of this from the Home please.  The Home appeared clean, reasonably decorated and furnished although the upstairs carpet still needed some urgent attention.  The Food and choice of menu appears adequate, but daily menus need to be kept up to date. The report does not include a response from the provider.

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General details

Report title 
Enter and view: New Park House
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Monday, 20 March, 2017
Date evidence capture began 
Monday, 20 March, 2017
Date evidence capture finished 
Monday, 20 March, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Information providing
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Stoke-on-Trent City Council
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.