Enter and view: New Park House

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Summary of report content

Healthwatch Stoke-on-Trent conducted an enter and view visit on New Park house, a privately run care home which provides care and accommodation for 72 residents, delivering both residential and nursing care. Healthwatch Stoke-on-Trent, in partnership with the City Council, has introduced a 'Dignity and Respect Charter' which applies to every resident receiving care. The visit is to assess how this is perceived by both residents and staff. Observations of the Enter and View representatives included: - Members noted posters on notice boards that mentioned dignity and respect for which there is a member of staff who is champion. - The standard of repair varies across the establishment. For example, while communal seating areas are clean and well kept, some places in corridors have carpets which need replacing and are held together with duct tape. There are older items and features deliberately kept to aid reminiscence. First floor nursing could do with some updating. - Residents had photographs of themselves and something of their personality at the entrance to their rooms. Healthwatch Stoke-on-Trent made 4 recommendations in the report: - A suggestion would be to build upon the work already done through the residents meeting by tracking outcomes and promoting the success of this through ‘you said, we did’. As this appears to be the main means of patient feedback, it could be more widely promoted. - Although there is a dignity and respect champion, there is no reference to the Stoke-on-Trent Dignity and Respect Charter. Healthwatch Stoke-on-Trent could supply literature to assist in this and could deliver a presentation describing it to residents or staff. - There are some areas of the building that need updating and attention is brought to the condition of the carpets, particularly in the corridors which may cause problems. - Healthwatch Stoke-on-Trent believes that New Park should be improved, regarding (perceived) staffing levels and state of repair of the Home. There is a proposal to re-visit New Park early in 2017 to see which, if any, recommendations have been implemented. The report does not include a response from the provider.

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General details

Report title 
Enter and view: New Park House
Local Healthwatch 
Healthwatch Stoke-on-Trent
Date of publication 
Friday, 23 September, 2016
Date evidence capture began 
Monday, 22 August, 2016
Date evidence capture finished 
Monday, 22 August, 2016
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
If this work has been done in partnership, who is the partner? 
Stoke-on-Trent City Council
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.