Enter and view: New Meppershall Care Home

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced enter and view visit to New Meppershall Care Home on 14 April 2015. The visit is part of the team’s wider enter and view programme to identify how dignity is being respected in a care home environment. On the day of the visit, the team engaged with 2 residents, 2 members of staff and 2 relatives using survey and observation methods. The home was found to be operating to a good standard of care with regard to cleanliness, dignity and respect. The home’s environment is pleasant, however, the team had difficulties locating the main entrance. Residents appeared well cared for and said they were happy with their care. Their independence and choice are promoted. They are offered a menu at mealtimes and said they enjoy the food quality. Residents meeting are held monthly to ensure their involvement in key decisions about their care. Staff were observed positively engaging with residents. There were some concerns over the communication of one of the members of staff whose first language is not English, however, the manager assured the team that they are being closely monitored. There are a variety of activities available, in which relatives are able to participate in with the residents. The report included a number of recommendations. It was suggested that signage to the main entrance is improved, that the renovation of the ground floor is applied to the first floor and day centre, and that all new staff undergo rigorous training. The team recommended that the curtains/blinds in the main lounge are replaced as soon as possible, that larger photo books are added to the main library and that the report is shared across the home. A response from the service provider was included in the report. They suggested that some of the report did not reflect current practice at the home, but thanked the team for the positive report.

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General details

Report title 
Enter and view: New Meppershall Care Home
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Tuesday, 14 April, 2015
Date evidence capture began 
Tuesday, 14 April, 2015
Date evidence capture finished 
Tuesday, 14 April, 2015
Type of report 
Enter and view
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of care
Quality of staffing
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.