Summary of report contentHealthwatch Wolverhampton conducted two Enter and View visits to the Accident and Emergency Department of New Cross Hospital on the 20 and 24 January 2015. The visits were developed in response the reported performance of patients being seen within four hours being 80% against a target of 95%, along with feedback received from recent attendees to A & E The Authorised Representatives asked how long people had been waiting within the A&E department. Eleven had been seen within 1 hour of arrival, two of these were children which meant that 100% of children waited less than an hour. Fifteen people had waited between 1 to 2 hours, three had waited between 2 to 3 hours and only one person had waited between 3 to 4 hours. The visiting team also heard that people were not aware of the 111 service or the walk in centre, that some had attended because they could not get hold of a GP, and some people said that car parking charges were too high. The report recommends that display screens should be checked to ensure that patients can clearly see and understand information and that they are continually updated in respect to information at A & E in particularly waiting times for minor and major incidents, and that Information should be made available to patients regarding their own waiting times as appropriate. There was no provider response included within the report.
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Enter and view: New Cross Hospital A&E Department
Date of publication
Saturday, 24 January, 2015
Date evidence capture began
Tuesday, 20 January, 2015
Date evidence capture finished
Saturday, 24 January, 2015
Type of report
Enter and view
Car parking charges
Communication between staff and patients
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Urgent and emergency care services
Accident & emergency
Types of disabilities
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?