Summary of report contentHealthwatch North Somerset conducted an announced Enter and View visit at New Court Surgery in January 2018 to ascertain the experience and opinions of local patients. The surgery was selected as part of this local Healthwatch’s series of Enter and View visits to GP Practices in North Somerset. Two Enter and View representatives observed interaction between staff and patients, the condition of the premises and provision of information including the website. The Representative also spoke with 4 patients, as well as the Practice Manager, and made a call out of hours to note the recorded information given to patients. The manager was asked about any changes they have made as a result of patient feedback, any changes planned to make to improve access to services and to share their examples of good practice within primary care. Observations of the premises included accessibility, provision of information including complaints procedure, décor, signage and layout. The report makes 5 recommendation, which include replacing worn-out seating and continue to find ways to improve the provision of information available to patients. The provider did not respond to the report or its recommendations.
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Enter and view: New Court Surgery
Healthwatch North Somerset
Date evidence capture began
Monday, 29 January, 2018
Date evidence capture finished
Monday, 29 January, 2018
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?