Enter and view: Netley Court Care Home, Netley

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Summary of report content

Healthwatch Hampshire conducted an Enter and View on Netley Court, a purpose-built residential care home set in the heart of the village of Netley Abbey , a privately owned nursing home catering for 53 residents. The visit was conducted on 11th July 2017. It is a home with a 70 bed capacity. The visit was arranged as part of Healthwatch Halton’s enter and view schedule. Observation by the enter and view representatives reported that: Netley Court achieved a very high Healthwatch observation rating meaning the home ‘Exceeds Expectations’ and that both the physical environment and the social environment are progressing to a very high position compared to many other care settings in developing its person-centred dementia care approaches to meet the needs of people living with dementia. Healthwatch Halton made 13 recommendations in the report. The service provider provided a response agreeing with the recommendations and stating they would look into implementing the suggested improvements.

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General details

Report title 
Enter and view: Netley Court Care Home, Netley
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Tuesday, 11 July, 2017
Date evidence capture began 
Tuesday, 11 July, 2017
Date evidence capture finished 
Tuesday, 11 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health promotion
Holistic support
Information providing
Quality of care
Quality of staffing
Staff attitudes
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home
Respite care
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.