Enter and view: Needham Court

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Summary of report content

Healthwatch South Tyneside conducted an enter and view visit on Needham Court, a privately owned care home in Jarrow. Healthwatch South Tyneside considered that conducting Enter and View visits across all the care and nursing homes in South Tyneside would present valuable evidence of what is being delivered around ‘Meaningful Activities’ and what is in place for residents to keep them mentally and physically stimulated to enhance their quality of life. Observations by the enter and view representatives included: - Needham Court appeared to be a very comfortable residence with a homely feeling. The body language of the staff and the way the staff speak to and handle the residents is very comforting. - There is a full programme with various activities to enable residents to participate in if they want to. Resident’s requests appeared to be met if possible supported by the staff. Representatives spoke to 12 residents, 2 visitors and at least one member of staff. The report does not include any recommendations or a response from the service provider.

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General details

Report title 
Enter and view: Needham Court
Local Healthwatch 
Healthwatch South Tyneside
Date evidence capture began 
Wednesday, 9 November, 2016
Date evidence capture finished 
Wednesday, 9 November, 2016
Type of report 
Enter and view
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 
Rep-5624

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
15
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.