Enter and view: Murdoch House

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Summary of report content

Healthwatch Wokingham Borough’s team of authorised representatives conducted an unannounced Enter and View visit to Murdoch House on 23rd November 2015. The environment in the home was clean, cosy and nicely presented. The team observed Murdoch House to provide a good quality of care to its residents. Residents were able to exercise choice around attending various events. Nutrition was well maintained with direct support given to those with eating and drinking difficulties. Being part of the Four Seasons Group was of benefit for the home as they provided a structure and support for running the home, which allowed the manager and her team to get on with running the day to day responsibilities in the home. The team reported that there was plenty of opportunity for staff, residents and visitors to provide feedback on any aspect of care or the service received. All staff are employed by Four Seasons and no outside agencies are used. The Activity Coordinator arranges for several group social activities such as visiting jazz singer, hairdresser, bingo, gardening and shopping trips. The team observed a good relationship between the staff, who provided good care, and residents who respected the staff. Healthwatch made two recommendations; for Four Seasons to consider upgrading more of the en suites to include showering facilities, and for The Rose Street Pharmacy, Wokingham Medical Centre and Murdoch House, as an integrated team, to examine the working practices in managing repeat medicines and supply and administrations. Murdoch House thanked the team for their visit and made a few factual corrections to the report.

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General details

Report title 
Enter and view: Murdoch House
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Wednesday, 16 December, 2015
Date evidence capture began 
Monday, 16 November, 2015
Date evidence capture finished 
Monday, 23 November, 2015
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Food and nutrition
Health and safety
Quality of care
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.