Enter and view: Mr G K Rabin and Associate

Download (PDF 535KB)

Summary of report content

Healthwatch Hertfordshire (HwH) is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services. These Enter and View visits are ‘announced/unannounced’ visits where they notify the practice of their intention to visit within the next 4 weeks but do not give a specific date or time. HwH visited Mr G K Rabin and Associate on 31/07/2017 at 10.30am. The report highlights Mr G K Rabin and Associate has many areas of good practice. These include: Friendly, welcoming staff; clean, bright reception and waiting room area; full noticeboard with plenty of information, including on oral health, for patients’ perusal; transparency around the practice’s obligations to the patient in terms of privacy, dignity, and communication. They also found the following areas for improvement: Clear signage to the practice; meeting the requirements of the accessible information standard; information available on NHS Choices; online presence. The report includes 13 recommendations which includes a response from the provider.

Would you like to look at:

General details

Report title 
Enter and view: Mr G K Rabin and Associate
Local Healthwatch 
Healthwatch Hertfordshire
Date of publication 
Monday, 31 July, 2017
Date evidence capture began 
Monday, 31 July, 2017
Date evidence capture finished 
Monday, 31 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.