Enter and view: Moxley Medical Centre

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Summary of report content

Healthwatch Walsall gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Walsall to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Walsall visited Moxley Medical Centre Carried on 31/10/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed the infrastructure and facilities as provided are very clean and in very good condition. Patient ability of seeing a GP of their choice appears to be very good. Waiting time for appointments also appears to be low. The reduction has been due to the hard work of staff and tweaking their own appointment booking system. Some patients were not aware of online appointment booking. One patient mentioned that it did not work when they tried to use it. It was mentioned to the Practice Manger who was going to test the system. There has been a recent CQC Inspection, 3rd October 2018 which was assessed under a new CQC format and system. Healthwatch Walsall were told that the surgery was rated as ‘Requires Improvement’ from 3 out of the 5 standards. An improvement, but the surgery we were told is addressing and undertaking actions to meet and address the CQC findings. The recommendations are to consider garden design to facilitate more user friendly and safer environment for residents and visitors. Review provision of activities to ensure sensory stimulation for residents. Replace soft furnishings as part of refurbishment plans. Ensure all Fire Exits are always kept unblocked. Review food trolley storage.

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General details

Report title 
Enter and view: Moxley Medical Centre
Local Healthwatch 
Healthwatch Walsall
Date of publication 
Wednesday, 31 October, 2018
Date evidence capture began 
Wednesday, 31 October, 2018
Date evidence capture finished 
Wednesday, 31 October, 2018
Type of report 
Enter and view
Key themes 
Administration
Booking appointments
Building and facilities
Communication between staff and patients
Quality of appointment
Quality of staffing
Quality of treatment
Healthwatch reference number 
Rep-7319

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
11

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.