Enter and view: Mount Carmel Court

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Summary of report content

Healthwatch Salford undertook an enter and view visit to Mount Carmel Court, an extra care housing scheme.  These are self-contained flats within a communal housing scheme that enable older people over 55, and others who require extra support, to continue to live independently with flexible support and the security of 24/7 emergency response and care from on-site staff.


The housing provider runs and organises activities in the scheme, recently giving more of the responsibility to tenants to run activities. In this scheme the person responsible for activities had three different roles, sometimes working over their hours. In trying to fit in activities coordination and two other roles, sometimes this meant that they were stretched quite thinly and could not always devote the time they wanted to activities. Most tenants joined in with activities, but some had mixed feelings about the changes to activities and spoke of a lack of variety and physical activity.

Tenants generally felt happy at the scheme and that living in an Extra Care housing scheme had been of benefit to them and their health. Six of the seven tenants we spoke to did feel that their care needs were being fully met and some also commented on the busyness of both care and housing staff and how sometimes this meant them waiting a bit longer.

Care staff did not always feel like they had enough time to care for tenants and mentioned being busy and too rushed at times to chat to tenants.

Housing put a lot of time into involving, encouraging and getting to know tenants, with the Scheme Manager being proactive in doing this.

Recommendations – both

  • The care provider should work with the housing provider to increase tenant participation in activities and inclusion.
  • The care and housing providers should develop a shared workspace so that they can work better together

Recommendations – care provider

  • The care provider should review contracted hours with social services and the number of tenants with high care needs and the number of double ups [two staff assisting a tenant with their care] required at the scheme.

There is a detailed response to the recommendations from both the care and housing providers.


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General details

Report title 
Enter and view: Mount Carmel Court
Local Healthwatch 
Healthwatch Salford
Date of publication 
Thursday, 5 December, 2019
Date evidence capture began 
Wednesday, 22 August, 2018
Date evidence capture finished 
Wednesday, 5 September, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.