Enter and view: Moundsley Hall Care Village

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Summary of report content

Healthwatch Birmingham conducted an Enter and View visit to Moundsley Hall Care Village, which consists of two main buildings within six acres of garden. The village accommodates up to 60 adults of all ages, caring for those with physical disabilities, illness and dementia. It is located on the border of Birmingham but is under the remit of Worcestershire County Council. The aim of the visit was: to listen to residents' views of their care, focusing particularly on how the staff obtains and uses residents' feedback; and to help the organisations that fund and regulate social care in the area to understand residents' perspective of care provided at Moundsley Hall, particularly whether residents feel the staff are treating them with dignity and respect. The Enter and View Representatives spoke to four residents and six members of staff during the visit. Key findings from interviews with residents included: residents felt listened to by the staff, and that staff acted on the feedback they heard; residents felt staff treated them with dignity and respect, and met their care needs. The Enter and View Representatives observed that: interactions between staff and residents appeared warm, friendly, and caring; staff talked to, smiled and listened to the residents, and addressed them by name; eye contact and tone of voice were mostly good; staff were welcoming to visitors and treated each other with respect; and staff appeared caring and patient despite a hectic workload. At the time the report was published, Healthwatch Birmingham had not received a response from the service provider.

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General details

Report title 
Enter and view: Moundsley Hall Care Village
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Monday, 14 August, 2017
Date evidence capture began 
Thursday, 15 June, 2017
Date evidence capture finished 
Thursday, 15 June, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Nursing care home
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.