Summary of report contentHealthwatch Birmingham conducted an Enter and View visit to Moundsley Hall Care Village, which consists of two main buildings within six acres of garden. The village accommodates up to 60 adults of all ages, caring for those with physical disabilities, illness and dementia. It is located on the border of Birmingham but is under the remit of Worcestershire County Council. The aim of the visit was: to listen to residents' views of their care, focusing particularly on how the staff obtains and uses residents' feedback; and to help the organisations that fund and regulate social care in the area to understand residents' perspective of care provided at Moundsley Hall, particularly whether residents feel the staff are treating them with dignity and respect. The Enter and View Representatives spoke to four residents and six members of staff during the visit. Key findings from interviews with residents included: residents felt listened to by the staff, and that staff acted on the feedback they heard; residents felt staff treated them with dignity and respect, and met their care needs. The Enter and View Representatives observed that: interactions between staff and residents appeared warm, friendly, and caring; staff talked to, smiled and listened to the residents, and addressed them by name; eye contact and tone of voice were mostly good; staff were welcoming to visitors and treated each other with respect; and staff appeared caring and patient despite a hectic workload. At the time the report was published, Healthwatch Birmingham had not received a response from the service provider.
Would you like to look at:
Enter and view: Moundsley Hall Care Village
Date of publication
Monday, 14 August, 2017
Date evidence capture began
Thursday, 15 June, 2017
Date evidence capture finished
Thursday, 15 June, 2017
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Continuity of care
Food and nutrition
Health and safety
Lifestyle and wellbeing
Quality of care
Quality of catering
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of disabilities
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
All people 18 and over
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?