Enter and view: Moss View Care home

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Summary of report content

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Liverpool visited Moss View Care Home on 10/02/2015. The summary of findings of in relation to interviews with those that use the service, staff and observations. The interactions between staff and residents were observed to be very friendly and relaxed during the Enter and View and the general impression during visit was of a clean tidy and uncluttered care home where there were no strong unpleasant smells. The feedback that we got from patients about standards of care at this service was very positive. In terms of the physical fabric of the care home, it was fairly good, but could be improved in respect of the decor. Generally the garden space was good and there was adequate provision of garden space, however, Healthwatch representatives did observe one garden that was potentially excellent in terms of it being a space to trigger remembrance activities. This garden had features from times past e.g. a red telephone a mock pub etc. but unfortunately this garden was no longer safe for residents to use as it was in need of maintenance. There was 6 recommendations within this report.

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General details

Report title 
Enter and view: Moss View Care home
Local Healthwatch 
Healthwatch Liverpool
Date of publication 
Tuesday, 10 February, 2015
Date evidence capture began 
Tuesday, 10 February, 2015
Date evidence capture finished 
Tuesday, 10 February, 2015
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Decor
Healthwatch reference number 
Rep-6008

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
6
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.