Summary of report content
Healthwatch Telford and Wrekin carried out an Enter and View visit to Morris Care Centre. The aim of the visit was to understand the residents' experiences of care and find out specifically about care of people living with dementia, activity-based care, and access to health professionals.
Key findings included:
- Residents appeared well cared for, and dressed appropriately.
- Residents were happy with the food provided.
- Having a minibus extended the range of activities for the residents.
- The house was in the process of redecoration, but in most areas was clean bright and tidy.
- Residents and staff had open door access to management who Healthwatch Telford and Wrekin were told were approachable and listening.
- There were a couple of concerns that were communicated to the manager for investigation.
Healthwatch Telford and Wrekin made the following recommendations:
- Consider relocating the call alarm button in Wellington Court conservatory to the other side of the pillar so it is visible and prominent.
- Provide staff with a secure area to store personal clothing and effects.
- Provide further dementia training for some staff.
- Keep public areas clean of obstructions.
- Clear tables and areas after meals have finished.
- If chairs etc. are not usable they should be removed so residents with poor eyesight don’t try and use them.
The report contains a positive response from the service provider.