Enter and view: Morris Care Centre

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Summary of report content

Healthwatch Telford and Wrekin carried out an Enter and View visit to Morris Care Centre. The aim of the visit was to understand the residents' experiences of care and find out specifically about care of people living with dementia, activity-based care, and access to health professionals.

Key findings included:

  • Residents appeared well cared for, and dressed appropriately.
  • Residents were happy with the food provided.
  • Having a minibus extended the range of activities for the residents.
  • The house was in the process of redecoration, but in most areas was clean bright and tidy.
  • Residents and staff had open door access to management who Healthwatch Telford and Wrekin were told were approachable and listening.
  • There were a couple of concerns that were communicated to the manager for investigation.

Healthwatch Telford and Wrekin made the following recommendations:

  • Consider relocating the call alarm button in Wellington Court conservatory to the other side of the pillar so it is visible and prominent.
  • Provide staff with a secure area to store personal clothing and effects.
  • Provide further dementia training for some staff.
  • Keep public areas clean of obstructions.
  • Clear tables and areas after meals have finished.
  • If chairs etc. are not usable they should be removed so residents with poor eyesight don’t try and use them.

The report contains a positive response from the service provider.

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General details

Report title 
Enter and view: Morris Care Centre
Local Healthwatch 
Healthwatch Telford & Wrekin
Date of publication 
Monday, 11 November, 2019
Date evidence capture began 
Friday, 27 September, 2019
Date evidence capture finished 
Friday, 27 September, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Holistic support
Information providing
Quality of care
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.