Enter and view: Morningside

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Summary of report content

Healthwatch Cheshire West conducted an unannounced Enter and View visit to Morningside on the 24th of March 2015. The team spoke to 3 relatives, 7 residents and 5 staff. They also made general observations. The team observed that the home provided a welcoming, friendly environment. They reported that the home was well kept and clean. Staff reported that they were happy in their work and well treated. The team spoke to 3 relatives, who all had positive comments about the standard of care their relatives received. The report made several recommendations. Recommendations included ensuring the complaints procedure and the local authority hygiene rating were clearly displayed, and resolving a few maintenance issues. The team also recommended installing an induction loop system in the main communal area. The report included a response from the provider. They were happy with the report and commented that the team were very friendly.

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General details

Report title 
Enter and view: Morningside
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Tuesday, 24 March, 2015
Date evidence capture began 
Tuesday, 24 March, 2015
Date evidence capture finished 
Tuesday, 24 March, 2015
Type of report 
Enter and view
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home
Respite care

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.