Enter and view: Moreland House: Follow-up visit, Havering

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Summary of report content

Healthwatch Havering re-visited Moreland House on 3rd July 2017, to review the recommendations made following their last enter and view visit in July 2016. The following actions had been taken since their last visit in 2016:  The management of the home have arranged for a private geriatrician to visit weekly, to attend to any health issues of residents and to liaise with GPs.  It was pointed out during the last visit that e-learning for staff was poor, so the decision was made to arrange staff training in group settings on site.  Improvements were done on the outside too with electrical sockets installed to obviate the use of long, trailing power leads, and a gazebo and a sun shade had been installed in the garden for when residents go to outside in the summer.  Soiled laundry was washed in a separate washing machine, which was disinfected regularly.  Staff had recently begun training in the Gold Standard Framework for end of life care. Actions not taken were: The home had not so far been able to adapt the internal decoration to have the distinctive colour scheme HWH recommended, following the last enter and view visit, because it had recently been refurbished in 2015, so was not due another renovation yet. HW Havering team made two recommendations: 1. That the CCG be pressed to give priority to allocating a single GP to cover all residents (Healthwatch Havering will approach the CCG to support this). 2. That, in order to reduce the risk of cross contamination while handling and storing dirty laundry, the dirty laundry containers be fitted with lids and kept closed at all times.

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General details

Report title 
Enter and view: Moreland House: Follow-up visit, Havering
Local Healthwatch 
Healthwatch Havering
Date of publication 
Monday, 3 July, 2017
Date evidence capture began 
Monday, 3 July, 2017
Date evidence capture finished 
Monday, 3 July, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Quality of care
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.