Enter and view: Moor Park House Preston

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Summary of report content

Healthwatch Lancashire carried out an Enter and View visit at Moor Park House, Preston. The home provides residential care for older adults, as well as complex nursing care for adults with an acquired brain injury.

During their visit, they collected feedback from the residents about the environment, type of activities, and about the quality of care and food in the home. They heard mostly positive feedback and mixed reviews about the food. A relative also shared their positive feedback about the care their loved one was receiving. They felt the home kept them well-informed.

Healthwatch representatives also spoke with few staff members. They all had something positive to say about working at the home. However, there seemed to be issues with staffing levels due to staff sickness or agency staff not arriving to their shift, which put additional pressures on other staff.

Healthwatch made two recommendations about variation and choice of food and about staffing levels. The report contains a response from the providers.

 

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General details

Report title 
Enter and view: Moor Park House Preston
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Monday, 20 December, 2021
Date evidence capture began 
Thursday, 23 September, 2021
Date evidence capture finished 
Thursday, 23 September, 2021
Key themes 
Communication between staff and patients
Continuity of care
Decor
Engagement
Food and nutrition
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Staff levels
Support

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
none
Primary research method used 
Observation
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
30
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.