Enter and view: Monica Court

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Summary of report content

On 13th August 2018, Healthwatch Salford conducted an Enter and View visit to Monica Court, an extra care housing scheme with self-contained flats within a communal housing scheme that enable older people over 55, and others who require extra support, to continue to live independently with flexible support and the security of 24/7 emergency response and care from on-site staff.

Healthwatch spoke to 19 people, consisting of residents, relatives and staff. Healthwatch asked people to answer survey questions that were written to assess the effectiveness and responsiveness of communication from the provider to the tenant, the provision of social activity within the schemes, with a focus on social inclusion, and the quality and type of care provided.

The residents spoken to mentioned that they felt safe, with many responding positively about the scheme and stating that they did feel like their care needs were being met and that carers knew them. The activities were the responsibility of the care provider at Monica Court, with staff sometimes struggling to provide care and activities when care needed to be prioritised. Some residents had high care needs and mobility issues that meant that they weren’t always able to fully take part in activities or be as independent as they once were, before they lived at the scheme and their health declined. Food and mealtimes were an important topic for residents and there was some dissatisfaction about having to decide a menu choice a month in advance, with some tenants often forgetting what they had chosen. Although there were mixed comments about the food itself, staff we spoke to stated that most tenants had hearty appetites and often cleared their plates. 

This report contains a service provider response to the recommendations Healthwatch made and details about the follow-up visit.


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General details

Report title 
Enter and view: Monica Court
Local Healthwatch 
Healthwatch Salford
Date of publication 
Monday, 13 August, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Details of health and care services included in the report

Social care services 
Extra care housing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.