Enter and view: Minor injury unit Learning Disability visit

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Summary of report content

Healthwatch South Gloucestershire and The Hive undertook a two hour morning enter and view visit to Yate Minor Injuries Unit, housed at the Yate West Gate Centre. Sirona care & health (Sirona) run the Yate Minor Injuries Unit that provides treatment for adults and children. The X-ray service at the Minor Injuries Unit is provided by North Bristol NHS Trust (NBT). The purpose of the visit was to find out and understand how a person with a learning disability could access the services they need and identify the experience of care for people with a learning disability. The Hivewatch enter and view visit to Yate Minor Injuries Unit is part of an ongoing programme of work being implemented by Healthwatch South Gloucestershire and The Hive to understand the quality of the care experience for people with learning disabilities within local services. This programme of work has been called ‘Hivewatch’. The conclusion of the Enter and View representatives was: "We were given a selection of leaflets produced by Sirona care & health on: Wound care, How to treat a wrist injury, Head injury advice for adults, and Insect bites and stings. The leaflets were taken away and viewed by a number of different people who attend The Hive. The general view was that the layout, font, words used, and lack of photos meant that they were difficult to read and understand by people with learning disabilities. Some of the comments made: - Lots of words - Too small to read - Too many words I do not understand - I need help in understanding it - I cannot read that - My Mum would read it and tell me what it says." Healthwatch South Gloucestershire made 13 recommendations in the report, including:  change the sign over the main entrance to show clearly everything on offer.  put more disabled parking bays in the car park  put a seat for people to sit on near the drop off & pick up bay  when calling patients for treatment use a display board showing patients name The report does not include a response from the provider.

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General details

Report title 
Enter and view: Minor injury unit Learning Disability visit
Local Healthwatch 
Healthwatch South Gloucestershire
Date of publication 
Tuesday, 20 March, 2018
Date evidence capture began 
Thursday, 28 September, 2017
Date evidence capture finished 
Thursday, 28 September, 2017
Type of report 
Enter and view
Key themes 
Car parking access
Car parking charges
Communication between staff and patients
Complaints procedure
Health and safety
Health promotion
Information providing
Patient records
Quality of appointment
Service delivery organisation and staffing
Staff attitudes
Staff training
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
The Hive
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Minor injuries unit

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Care / support workers
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.