Enter and view: Milton Keynes University Hospital

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Summary of report content

The purpose of this Enter and View visit was to engage with women and families to explore their overall experience of care received when delivering their baby under the care of MKUH.

Families we spoke to felt safe and supported by passionate and dedicated staff and ARs found staff at all levels to be welcoming and receptive of the visit, taking pride in their roles and eager to listen to feedback. Whilst there were some areas identified for improvement, these were mainly practical and environmental issues, as opposed to quality of care, which was highly praised.

Some of the issues Healthwatch highlighted: environmental factors such as temperature and space were identified as most in need of improvement; overnight sleeping facilities for partners could be better; parents would like more communication from health professionals and to be better informed about tests and results.

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General details

Report title 
Enter and view: Milton Keynes University Hospital
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Monday, 3 February, 2020
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Health inequalities
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.