Summary of report content
The purpose of this Enter and View visit was to engage with women and families to explore their overall experience of care received when delivering their baby under the care of MKUH.
Families we spoke to felt safe and supported by passionate and dedicated staff and ARs found staff at all levels to be welcoming and receptive of the visit, taking pride in their roles and eager to listen to feedback. Whilst there were some areas identified for improvement, these were mainly practical and environmental issues, as opposed to quality of care, which was highly praised.
Some of the issues Healthwatch highlighted: environmental factors such as temperature and space were identified as most in need of improvement; overnight sleeping facilities for partners could be better; parents would like more communication from health professionals and to be better informed about tests and results.