Summary of report content
The purpose of this Enter and View visit was to engage with women and families to explore their overall experience of care received when delivering their baby under the care of MKUH.
Families we spoke to felt safe and supported by passionate and dedicated staff and ARs found staff at all levels to be welcoming and receptive of the visit, taking pride in their roles and eager to listen to feedback. Whilst there were some areas identified for improvement, these were mainly practical and environmental issues, as opposed to quality of care, which was highly praised.
Some of the issues Healthwatch highlighted: environmental factors such as temperature and space were identified as most in need of improvement; overnight sleeping facilities for partners could be better; parents would like more communication from health professionals and to be better informed about tests and results.
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Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.