Summary of report contentIn June 2018, Healthwatch Bucks carried out an enter and view visit to Milton House, care home provided by the National Society for Epilepsy. The home accommodates 6 men. Representatives engaged with 3 residents, 2 members of staff and observed a further 3 staff and 2 residents. The conversations and observations were focused on: how people are treated, personal choice, homeliness, privacy and quality of life. The report summarises that the home is bright, clean and spacious with patient and respectful staff, and gives the Home an overall rating of 4 out of 5 stars. Healthwatch Bucks suggest that more could be done to support meaningful interaction between staff and residents. The report makes 3 recommendations: to encourage more interaction between staff and residents, monitor use of the television and provide an activities programme which reflects the interests of residents. The report contains a response from the provider, pledging to implement the recommendations made.
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Enter and view: Milton House
Date of publication
Wednesday, 4 July, 2018
Date evidence capture began
Monday, 18 June, 2018
Date evidence capture finished
Monday, 18 June, 2018
Type of report
Enter and view
Building and facilities
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of care
Quality of staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
What type of impact was determined?