Enter and view: Milton House

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Summary of report content

In June 2018, Healthwatch Bucks carried out an enter and view visit to Milton House, care home provided by the National Society for Epilepsy. The home accommodates 6 men. Representatives engaged with 3 residents, 2 members of staff and observed a further 3 staff and 2 residents. The conversations and observations were focused on: how people are treated, personal choice, homeliness, privacy and quality of life. The report summarises that the home is bright, clean and spacious with patient and respectful staff, and gives the Home an overall rating of 4 out of 5 stars. Healthwatch Bucks suggest that more could be done to support meaningful interaction between staff and residents. The report makes 3 recommendations: to encourage more interaction between staff and residents, monitor use of the television and provide an activities programme which reflects the interests of residents. The report contains a response from the provider, pledging to implement the recommendations made.

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General details

Report title 
Enter and view: Milton House
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 4 July, 2018
Date evidence capture began 
Monday, 18 June, 2018
Date evidence capture finished 
Monday, 18 June, 2018
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Health inequalities
Health promotion
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Residential care home

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.