Enter and View: Milton Court

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Summary of report content

Healthwatch Milton Keynes carried out an Enter and View visit at Milton Court Care Home with the intention of exploring the overall experience of residents living at the care home. In addition, themes relating more specifically to the impact of COVID-19 on the lives and care of residents were addressed.

An Authorised Representative (AR) actively engaged with care home residents through either a semi-structured conversation approach or a group discussion. The AR also observed routine activity and the provision of lunch.

Recommendations:

  • Review current staffing levels to ensure they meet the needs of the residents
  • Reinstate monthly residents’ meetings to facilitate input into care plans, activities, and meal planning
  • Ensure new manager is properly introduced and this relationship isn’t overlooked
  • Recommendation to all Care Homes and the Dementia Friendly Milton Keynes initiative is to develop a Biography Service

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General details

Report title 
Enter and View: Milton Court
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Tuesday, 7 December, 2021
Date evidence capture began 
Wednesday, 26 May, 2021
Date evidence capture finished 
Wednesday, 26 May, 2021
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Decor

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
CCG and Milton Keynes Council
Primary research method used 
Focus group
Observation
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Age group 
All people over the age of 65
Gender 
All
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.