Enter and view: Milll Hayes Residential Home

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Summary of report content

Healthwatch Staffordshire conducted an Enter and View Visit to Mill Hayes Residential Home on 5 March 2018. The visit was carried out as a follow up to a previous visit conducted in August 2017. Since the original visit, there had been a CQC inspection that upheld the findings of Healthwatch Staffordshire's original report, around the poor building maintenance at the Home. The CQC also found that, while some improvements had been made, there were few activities available for residents to take part in. Healthwatch Staffordshire planned the follow up visit to review the progress made on building maintenance, but in the light of the CQC report, decided to additionally review the areas highlighted as requiring improvement. The follow up visit found that, following the failure to sell the Home, the owner has now employed the services of a Consultant to assist with improving conditions at the home. The Enter and View Authorised Representatives reported that the maintenance issues had been resolved and all empty bedrooms had been redecorated, re-carpeted and had new sinks fitted. New bedding and curtains have been supplied and the bedding is now personalised to individual residents and, where appropriate, new furniture has been bought. As well as refreshing the bedding and soft furnishings, the manager has purchased activity supplies including games and jigsaws. There is now a care worker charged with coordinating activities as part of their role. There has been a new kitchen installed and residents said that the food was good. The Enter and View Authorised Representatives noted that the atmosphere in the Home was warmer than when they visited previously, and also reported that the positive changes in staff attitudes and in the physical environment were evident upon entering the building.

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General details

Report title 
Enter and view: Milll Hayes Residential Home
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Friday, 13 April, 2018
Date evidence capture began 
Monday, 5 March, 2018
Date evidence capture finished 
Monday, 5 March, 2018
Type of report 
Annual report
Key themes 
Building and facilities
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Patient records
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.