Enter and View: Millfield Care Home

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Summary of report content

Healthwatch Rochdale visited Millfield Care Home on 23rd July 2019 as part of Enter and View visits to care homes in the Rochdale borough. The home consists of four different units of which they observed three. They found strong and visible management providing support to staff and the residents; staff had adequate time and skills to their job and had good knowledge of each individual resident and how their needs may be changing; residents are offered a varied programme of activities although some residents did not agree; majority of the food offered was home cooked and there was a two week rolling programme for the menu; residents could regularly see health professionals; the home ensured residents’ personal, cultural and lifestyle needs were accommodated; the environment was open where feedback was actively sought and used; the place was maintained to provide for the physical needs of the residents. The report made four recommendations and received responses for three from the providers.

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General details

Report title 
Enter and View: Millfield Care Home
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Friday, 30 August, 2019
Date evidence capture began 
Tuesday, 23 July, 2019
Date evidence capture finished 
Tuesday, 23 July, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.