Enter and view: Mill Hayes

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Summary of report content

Healthwatch Staffordshire conducted an announced Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Staffordshire visited Mill Hayes Residential Home, on 05/03/2018. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The atmosphere when we entered Mill Hayes was different from the last time Healthwatch Staffordshire visited. Staff were noticeably happier, more chatty and engaging with the residents. The decor was brighter, carpets had been replaced, new chairs purchased so the environment is now greatly improved. The positive changes at Mill Hayes are evident as soon as you enter the building and with the help and advice from the Consultant and the work of the management it appears to be a much pleasanter place to live. Any future visits would like to see that the improvements are ongoing, to follow up on activities available to the residents. It is hoped that the improvements to the garden, with the new patio, seating, raised beds and greenhouse will have been able to be enjoyed by the residents. Healthwatch Staffordshire would also be interesting to see if the staff are receiving regular supervision.

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General details

Report title 
Enter and view: Mill Hayes
Local Healthwatch 
Healthwatch Staffordshire
Date of publication 
Monday, 5 March, 2018
Date evidence capture began 
Monday, 5 March, 2018
Date evidence capture finished 
Monday, 5 March, 2018
Type of report 
Enter and view
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Consent to care and treatment
Health and safety
Health inequalities
Health promotion
Information providing
Quality of care
Quality of regulation
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.