Enter and view: Milford House

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Summary of report content

Healthwatch Derbyshire conducted an announced Enter and View visit to Milford House, a Residential Care Home, on 12 February 2014. For the purpose of this visit, Healthwatch Derbyshire wanted to observe ‘What good looks like’ within a care home setting. Milford House was randomly selected, alongside 9 other Care Homes who had been awarded the Derbyshire County Council Bronze Dignity Award. The Authorised representatives observed that the staff at Milford House provided a holistic style approach to care, placing residents at the centre of all they do by taking into consideration the personal preferences of their residents. According to the visiting team, Milford House appears to be a well run care home in which staff, residents and their families came across as happy, safe and relaxed. The report also noted that staff and resident interaction appeared good, as did that between staff and management. The Dignity Principles were shown to be understood and put into practice on a regular, daily basis as a matter of fact and resulting in residents who feel safe, happy, not afraid to bring up complaints and issues when necessary and feel respected and dignified with choice in all their daily activities, resulting in feelings of wellbeing. Residents all spoke of being extremely content and at home, and staff reported their pride in the establishment. The report made no recommendations however, the provider response included in the report queried why the extensive evidence of activities observed on the day did not warrant a bigger mention.

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General details

Report title 
Enter and view: Milford House
Local Healthwatch 
Healthwatch Derbyshire
Date of publication 
Wednesday, 12 February, 2014
Date evidence capture began 
Wednesday, 12 February, 2014
Date evidence capture finished 
Wednesday, 12 February, 2014
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home
Respite care

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes but provider disagrees
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.