Enter and view: Midland Care Home

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Summary of report content

Healthwatch Northamptonshire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Northamptonshire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Northamptonshire visited Midland Care Home on 15 March 2018. The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs the home has a welcoming atmosphere and environment. It is in good decorative order and is light and bright with windows overlooking the gardens. Healthwatch Northamptonshire observed and spoke with staff who demonstrated a positive, caring and person-centred attitude to their work. The manager was very aware of the previous poor reputation of the home and stressed the commitment that he, the current owners and staff team had to deliver a high standard of care and ensure residents enjoyed a high quality of day to day living. Healthwatch Northamptonshire met residents and staff in one to one and group situations doing jigsaws and chatting. There appeared to be easy, friendly relationships. Staff Healthwatch Northamptonshire spoke with demonstrated knowledge of individual residents and their likes and dislikes. Healthwatch Northamptonshire saw evidence of one-to-one and group activities. There is a programme of activities, entertainment and outings and the closeness of the town centre is well utilised. It was suggested that residents be advised of events and invited along, as well as incorporating notes on activities on residents’ notes, so relatives can see what they have been doing. Individual dietary needs are met and the chef had a good knowledge of individual needs. The provision of ‘show plates’1 at meal times are a good idea. The only negative response was from a family member who was unhappy about a lack of a personalised approach to her mother in areas such as giving her a plastic lidded cup, instead of her own china cup and not ensuring she had her dentures in. Following the visit Healthwatch Northamptonshire recommended to consult fully upon admission with relatives/carers to get as much information as possible, and keep communication open to gather more information so that residents’ dignity and choice are observed. Ensure that residents’ weight is monitored and food and fluid intake is recorded accurately. This should be closely monitored and a plan should be made for adjustments if weight loss raises concerns. Ensure that there is cross-referencing between care notes and activity files so that relatives are aware of what their loved ones have been doing on a daily basis. Ensure staffing levels on the top floor are adequate and that there is consistency of staff in order for care to be personalised to the residents of that floor.

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General details

Report title 
Enter and view: Midland Care Home
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Thursday, 15 March, 2018
Date evidence capture began 
Thursday, 15 March, 2018
Date evidence capture finished 
Thursday, 15 March, 2018
Type of report 
Enter and view
Key themes 
Access
Admission
Information providing
Quality of staffing
Staff levels
Healthwatch reference number 
Rep-7202

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.