Enter and view: Micholls House, Buckinghamshire

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Summary of report content

Healthwatch Bucks conducted an unannounced enter and view visit to Micholls House on 29 February 2016. The team engaged with 4 members of staff and 3 residents and noted their observations of 12 residents and 8 staff, in addition to the general running of the home. The visit is one of many to local residential homes in the borough to look in to ‘dignity in care’. The team found that the home was treating residents with dignity in their care. The report highlighted good personalised care and a high ratio of long-term employed staff. They observed positive staff and resident interactions, resident’s having personal choice in their care and staff respecting residents’ privacy. Residents have access to a variety of activities both on and off site. The report made one recommendation to the home; for them to improve the decor by painting the murals in the downstairs area and by having the photos of residents in a format that cannot be easily removed. The service provider responded to the report and claimed that the home is due for a refurbishment and that residents will be involved in the decor choices.

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General details

Report title 
Enter and view: Micholls House, Buckinghamshire
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 20 April, 2016
Date evidence capture began 
Monday, 29 February, 2016
Date evidence capture finished 
Monday, 29 February, 2016
Type of report 
Enter and view
Key themes 
Communication between staff and patients
Quality of care
Staff levels
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of disabilities 
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.