Summary of report contentHealthwatch Bucks conducted an unannounced enter and view visit to Micholls House on 29 February 2016. The team engaged with 4 members of staff and 3 residents and noted their observations of 12 residents and 8 staff, in addition to the general running of the home. The visit is one of many to local residential homes in the borough to look in to ‘dignity in care’. The team found that the home was treating residents with dignity in their care. The report highlighted good personalised care and a high ratio of long-term employed staff. They observed positive staff and resident interactions, resident’s having personal choice in their care and staff respecting residents’ privacy. Residents have access to a variety of activities both on and off site. The report made one recommendation to the home; for them to improve the decor by painting the murals in the downstairs area and by having the photos of residents in a format that cannot be easily removed. The service provider responded to the report and claimed that the home is due for a refurbishment and that residents will be involved in the decor choices.
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Enter and view: Micholls House, Buckinghamshire
Date of publication
Wednesday, 20 April, 2016
Date evidence capture began
Monday, 29 February, 2016
Date evidence capture finished
Monday, 29 February, 2016
Type of report
Enter and view
Communication between staff and patients
Quality of care
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Conditions or diseases
Types of disabilities
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)