Enter and view: Merseyview care home

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Summary of report content

Healthwatch Wirral conducted an Enter and View on Merseyview Residential Home, a privately owned care home in Wallasey providing personal care for up to 12 people, on the 7th December 2017. The visit was a 'Green visit', which is a snapshot view of the service and findings are reported as they are found at the time of the visit. Observation by the Enter and View representatives reported staff were observed treating residents with dignity and respect. They were cheerful, fully engaged and appeared to know the residents well. Residents commented that: “Staff are wonderful, they really care”, “This home is much better than the last one I lived in”, “I hope I live long enough to enjoy many more years here”, “Staff cannot do enough for you, the atmosphere is pure happiness”, “ The food is really good”. A relative of a resident commented “I am very happy with my mother’s care which is based on her individual needs”. The enter and view representatives concluded that: - The residents were smartly dressed and looked well cared for and content. - The home was warm and welcoming and it was obvious that residents enjoyed living at Merseyview. - Staff and management appeared to be genuine and caring. Recommendations/considerations from the visit were: - Display Healthwatch ‘Your Voice’ leaflets to allow feedback to be gathered independently. - Continue to work on any recommendations/actions advised by CQC. - Ensure that visitors sign in and are advised to use the hand gel for infection control purposes. The report includes a response from the provider which states "Your observations of the visitor’s book are noted and we will ensure that this is always kept up to date. Hand gel is provided at numerous locations throughout the home but on the date of your visit there was none in the hallway. We have now provided hand gel in this area for visitors to use when they sign in."

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General details

Report title 
Enter and view: Merseyview care home
Local Healthwatch 
Healthwatch Wirral
Date of publication 
Sunday, 3 June, 2018
Date evidence capture began 
Thursday, 7 December, 2017
Date evidence capture finished 
Thursday, 7 December, 2017
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Lifestyle and wellbeing
Quality of staffing
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
If this work has been done in partnership, who is the partner? 
Local Elected Members, not from the constituency that they represent at local government
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.