Enter and view: Meridan House and Foxlands House

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Summary of report content

In February 2014, Healthwatch Barnet carried out an Enter and View visit to Meridan House and Foxland House, both of which are owned by Home Group and leased to Richmond Fellowship (RF) a registered charity who are a specialist provider of mental health services. The visit was part of a planned strategy in response to concerns received from the public about the treatment of Mental Health patients in various locations in the borough. Six representatives conducted the research and made observations on: the environment, premises, policies and procedures, staff, resident feedback capture, privacy and dignity, and activities. The report finds the provider a supportive environment that is helping service users progress through to independent living through a well-structured and communicated pathway. Service users are able to assess and measure their own progress. They note concerns that a re-organisation might adversely the RF ethos and implementation. The report makes 5 recommendations, and includes a detailed response from the provider.

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General details

Report title 
Enter and view: Meridan House and Foxlands House
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Sunday, 16 November, 2014
Date evidence capture began 
Saturday, 16 November, 2013
Date evidence capture finished 
Saturday, 16 November, 2013
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health inequalities
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Mental health services 
Mental health recovery service
Social care services 
Adult social care
Residential care home

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.