Enter and View: Mental Health Liaison Team (RAID Team), A&E Royal London

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Summary of report content

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General details

Report title 
Enter and View: Mental Health Liaison Team (RAID Team), A&E Royal London
Local Healthwatch 
Healthwatch Tower Hamlets
Date of publication 
Monday, 5 September, 2016
Date evidence capture began 
Tuesday, 26 July, 2016
Date evidence capture finished 
Monday, 5 September, 2016
Type of report 
Enter and view
Key themes 
Patient records
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 
Rep-0978

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
User stories
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Secondary care services 
Outpatients
Psychiatry/mental health (hospital services)
Accident & emergency
Mental health services 
Mental health crisis service
Mental health recovery service
Psychiatry / mental health (other services)
Social care services 
Adult social care
Community services 
Community based services for people with mental health needs
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
3
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.