Enter and view: Mental Health Community Services, Lambeth

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Summary of report content

Healthwatch Lambeth in March 2017 conducted Enter and View visits to community based organisations which offered very different support services, including employment support, supported accommodation and clinical treatment. This purpose of the visit was to gain insight into what the service provided, how they worked and how service users experienced them. In addition, they wanted to identify specific areas within the community based mental health and care system that may need deeper investigation. The report highlights that while some common themes were identified, it is also important to note that there were significant differences in the design and delivery of support; the experiences of staff and service users; and the impact and scale of need the services were addressing. That said, by visiting a variety of services, they were able to see how important fluidity and communication across community mental health services is, and the need for services to work together to holistically address the multiple needs of individuals. Of all the feedback Healthwatch Lambeth received, they were especially concerned by the issues of staff burnout; inappropriate referrals and assessments; and long waiting times to receive appropriate treatments. This seems to indicate that secondary care services may be struggling to meet mental health needs in the community. Despite all this good work and production of a number of system wide considerations Healthwatch Lambeth’s next steps are to develop a new Enter and View programme focussing on NHS secondary care mental health services from April 2017.

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General details

Report title 
Enter and view: Mental Health Community Services, Lambeth
Local Healthwatch 
Healthwatch Lambeth
Date of publication 
Friday, 3 March, 2017
Date evidence capture began 
Friday, 3 March, 2017
Date evidence capture finished 
Thursday, 3 March, 2016
Type of report 
Enter and view
Key themes 
Holistic support
Information providing
Staff attitudes
Staff training
Support
Healthwatch reference number 
Rep-6429

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Guidance/Advice
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.