Summary of report contentHealthwatch Lambeth in March 2017 conducted Enter and View visits to community based organisations which offered very different support services, including employment support, supported accommodation and clinical treatment. This purpose of the visit was to gain insight into what the service provided, how they worked and how service users experienced them. In addition, they wanted to identify specific areas within the community based mental health and care system that may need deeper investigation. The report highlights that while some common themes were identified, it is also important to note that there were significant differences in the design and delivery of support; the experiences of staff and service users; and the impact and scale of need the services were addressing. That said, by visiting a variety of services, they were able to see how important fluidity and communication across community mental health services is, and the need for services to work together to holistically address the multiple needs of individuals. Of all the feedback Healthwatch Lambeth received, they were especially concerned by the issues of staff burnout; inappropriate referrals and assessments; and long waiting times to receive appropriate treatments. This seems to indicate that secondary care services may be struggling to meet mental health needs in the community. Despite all this good work and production of a number of system wide considerations Healthwatch Lambeth’s next steps are to develop a new Enter and View programme focussing on NHS secondary care mental health services from April 2017.
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Enter and view: Mental Health Community Services, Lambeth
Date of publication
Friday, 3 March, 2017
Date evidence capture began
Friday, 3 March, 2017
Date evidence capture finished
Thursday, 3 March, 2016
Type of report
Enter and view
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Community based services for people with mental health needs
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?