Enter and view: Mendip Vale Medical St-Georges-Surgery, North SomercoteDownload (PDF 1.03MB)
Summary of report contentSt. Georges Surgery is part of the group of five GP practices that make up Mendip Vale Medical Practice. Situated in a semi-rural area of North Somerset, Mendip Vale Medical Practice has approximately 26,000 patients who all have access to any of the five Practice surgeries. 3 enter and view representatives engaged with 1 patient and 1 member of staff plus observations made by the volunteers on the day, background research and website. There was a meeting with the Practice Manager prior to the visit. Observations were recorded on an agreed pro forma. Findings: • Surgery building was in a good condition externally and is a new purpose-built surgery which opened in June 2012. • Easy access and good signage • Surgery information is incorporated within the website for the federation of 5 practices and was user friendly and accessible via a computer or other devices. Recommendations: • Provision of chairs with arms and high backs in the waiting area to help patients with mobility problems • Place the Hearing Loop system notice in a more visible position • Provide details of waiting times in an easily visible position • Consider a Carer’s Board with information specifically for Carers • A ‘You said, We did’ board for patients to understand that the surgery is listening to the patients’ voice • Accessibility to information in different formats • Height of Coat hooks in consulting rooms and patient areas to be addressed • Consideration of becoming dementia friendly; clock in the waiting room being dementia friendly, change colour toilet seat and entrance flooring to avoid confusion. Report includes response from the Practice and covers aspects of issues raised by the visit such as automated door, music license, coat hooks, hearing loop system, carer’s board, appointment booking, toys in waiting area, communicating with patients and dementia awareness.
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Enter and view: Mendip Vale Medical St-Georges-Surgery, North Somercote
Healthwatch North Somerset
Date of publication
Tuesday, 12 December, 2017
Date evidence capture began
Monday, 4 December, 2017
Date evidence capture finished
Monday, 4 December, 2017
Type of report
Enter and view
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Continuity of care
Digitalisation of services
Health and safety
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?