Enter and view: Median Road Resource Centre

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Summary of report content

Healthwatch Hackney gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Hackney to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections. Healthwatch Hackney visited Median Road Resource Centre on 24 April 2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. Healthwatch Hackney found there was no formal consultation with Median Road service users, their carers, local people, Healthwatch Hackney or health and social care professionals on the closure of Median Road. Lay members of the RICS board were also not informed of the decision. Staff and unions were consulted on the RICS proposals in October/November 2014 but the proposals did not include Median Road’s closure. Staff were unaware of the closure plans until the day before Healthwatch Hackney visit. The service users Healthwatch Hackney spoke to were aware they were being moved. We cannot say if the other service users were aware of what was happening to them or where they were going at the end of March. There was no specific consultation with residents, health and social care professionals, carers or the public on the closure of Median Road. Healthwatch Hackney made 8 recommendations in relation to a formal consultation, information providing and impact assessments.

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General details

Report title 
Enter and view: Median Road Resource Centre
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Tuesday, 3 March, 2015
Date evidence capture began 
Tuesday, 3 March, 2015
Date evidence capture finished 
Tuesday, 3 March, 2015
Type of report 
Enter and view
Key themes 
Engagement
Information providing
Public involvement
Service delivery organisation and staffing
Healthwatch reference number 
Rep-6028

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Respite care

Details of people who shared their views

Number of people who shared their views 
7
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.