Enter and view: Mealtimes at Queens Hospital

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Summary of report content

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Report 
PDF icon 20170424_Havering_Action Log Queens Mealtimes RHD.pdf

General details

Report title 
Enter and view: Mealtimes at Queens Hospital
Local Healthwatch 
Healthwatch Havering
Date of publication 
Monday, 24 April, 2017
Date evidence capture began 
Thursday, 6 October, 2016
Date evidence capture finished 
Thursday, 6 October, 2016
Type of report 
Report
Key themes 
Cleanliness hygiene and infection control
Quality of catering
Healthwatch reference number 
Rep-1221

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.