Enter and view: Mealtimes at Queens Hospital

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Summary of report content

This report is an action log for matters arising from Healthwatch mealtimes enter and view inspections, on 6th October 2016, at 4 different wards in the Queens Hospital, Romford. The log includes the issue found in the ward and the action taken to amend that issue. It also includes the department taking the lead on this action. The wards in mention are Bluebell, Harvest, Sunrise and Harvest. During the visit in October 2016, Healthwatch members observed the delivery and presentation of the midday meal, the help available to those patients who needed assistance with feeding and how patients with varying needs coped with their meals. The team comprised of seven Healthwatch members, who visited individual wards in pairs or threes. Following that visit, members of Healthwatch Havering met senior staff from the hospital and its catering contractor to discuss various issues, emerging from both the Enter & View visit and earlier patient reports.

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General details

Report title 
Enter and view: Mealtimes at Queens Hospital
Local Healthwatch 
Healthwatch Havering
Date of publication 
Monday, 24 April, 2017
Date evidence capture began 
Thursday, 6 October, 2016
Date evidence capture finished 
Thursday, 6 October, 2016
Type of report 
Key themes 
Cleanliness hygiene and infection control
Quality of catering
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.