Enter and view: Meadowside Care Home

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Summary of report content

Healthwatch Barnet conducted an announced Enter & View visit to Meadowside Care Home on 30 May 2013, as part of a planned strategy to look at a range of care and residential homes within the London Borough of Barnet, to explore the quality of care provided in the area. Meadowside is a purpose built care home. The building is leased by London Borough of Barnet and Fremantle provide the care. It has 68 single ensuite rooms. There are no bedrooms on the ground floor and the home is organized into 6 houses each with a lead staff member. Residents with dementia usually occupy the first floor with other floors occupied by older adults, with a Day Centre in an adjoining building. The report notes that residents are involved in creating their care and support plans, in decorating their rooms and even in the recruitment of new staff. Staff were respectful of residents and knocked prior to entering their rooms, although we noted that the majority of room doors were open during the day. It was explained that residents were encouraged to keep their doors open so that staff were aware of any falls or problems in the room. Residents are very actively involved in drawing up the menu and range of options. One kitchen is vegetarian and ensures a range of non-meat foods are provided. Staff eat with the residents and this is seen as very important in helping and encouraging the residents to eat at mealtimes. Residents with pets are allowed to keep them and the home currently contains 4 cats and one dog. The recommendations made in the report included a suggestion that the home consider opportunities to use their training facilities for staff of other care homes. The provider acknowledged the report and confirmed its accuracy.

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General details

Report title 
Enter and view: Meadowside Care Home
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Thursday, 30 May, 2013
Date evidence capture began 
Thursday, 30 May, 2013
Date evidence capture finished 
Thursday, 30 May, 2013
Type of report 
Enter and view
Key themes 
Access
Administration
Admission
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Decor
Engagement
Food and nutrition
Health and safety
Health promotion
Health protection
Holistic support
Lifestyle and wellbeing
Patient records
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-5009

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details about conditions and diseases

Types of disabilities 
N/A
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
12
Age group 
All people over the age of 65
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.