Enter and view: Meadows Ward Liverpool Road, Countess of Chester NHS Foundation TrustDownload (PDF 374KB)
Summary of report contentHealthwatch Cheshire West conducted an announced enter and view visit to Meadows Ward on 27 January 2015. The ward provides care for female elderly acute patients. Although it not considered a dementia ward, it often cares for patients with dementia. The visit was a follow up from a previous enter and view visit in March 2014, to identify whether recommendations had been implemented. On the day of the visit, the team engaged with 6 staff members, 3 relatives and 3 patients. The visit found that only one of the five previous recommendations had been implemented. The improvement noted was that the pharmacy technician was now on the ward daily which had sped up the discharge process. The team found that the day room facilities had not been improved and that there was no dedicated staff member to organised activities for long term patients, particularly those with dementia. The issue with the main door staying open after use had not been resolved, nor had the problem with additional storage on the ward. The ward has been redecorated but the team felt that the environment still needed brightening. The report did not make any recommendations but provide a response from the service provider suggesting that they are in the process of address the issues raised in the report.
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Enter and view: Meadows Ward Liverpool Road, Countess of Chester NHS Foundation Trust
Healthwatch Cheshire West and Chester
Date evidence capture began
Tuesday, 27 January, 2015
Date evidence capture finished
Tuesday, 27 January, 2015
Type of report
Enter and view
Communication between staff and patients
Consent to care and treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Acute services with overnight beds
Types of disabilities
Long term condition
Types of long term conditions
Alzheimer’s disease or dementia
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?