Healthwatch Oxfordshire carried out an Enter and View visit to Meadowcroft Care Home, a care home with space for up to 71 residents.
Findings by the Enter and View team included: Meadowcroft was run by a hardworking and dedicated staff team; staff received comprehensive induction, training and ongoing support; the home ran a full and varied activity programme; communication was good with frequent staff and resident meetings taking place; residents felt safe and happy at Meadowcroft; and staff, visitors and volunteers said they would like additional staff to be recruited.
The residents spoken to were happy living at Meadowcroft. Residents said they felt safe living there and felt their individual needs were met to a certain extent, but that staff were so busy there was a limit as to what they could do. Residents said staff were all nice and caring and did their utmost to make residents happy and always tried to find time for a chat. Residents said they wouldn’t change anything about the home and felt happy to share any feedback or suggestions for change with staff.
Based on these findings, Healthwatch Oxfordshire made a number of recommendations around: staffing; meal choices; cleaning or replacing carpets; holding a recruitment event; and ensuring continuity of care during mealtimes. The report features a positive response from the service provider.
Enter and view: Meadowcroft Care Home
Date of publication
Wednesday, 12 February, 2020
Date evidence capture began
Thursday, 14 February, 2019
Date evidence capture finished
Thursday, 14 February, 2019
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Food and nutrition
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Care / support workers
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?