Enter and view: Meadowcroft Care Home

Download (PDF 167KB)

Summary of report content

Healthwatch Oxfordshire carried out an Enter and View visit to Meadowcroft Care Home, a care home with space for up to 71 residents.

Findings by the Enter and View team included: Meadowcroft was run by a hardworking and dedicated staff team; staff received comprehensive induction, training and ongoing support; the home ran a full and varied activity programme; communication was good with frequent staff and resident meetings taking place; residents felt safe and happy at Meadowcroft; and staff, visitors and volunteers said they would like additional staff to be recruited.

The residents spoken to were happy living at Meadowcroft. Residents said they felt safe living there and felt their individual needs were met to a certain extent, but that staff were so busy there was a limit as to what they could do. Residents said staff were all nice and caring and did their utmost to make residents happy and always tried to find time for a chat. Residents said they wouldn’t change anything about the home and felt happy to share any feedback or suggestions for change with staff.

Based on these findings, Healthwatch Oxfordshire made a number of recommendations around: staffing; meal choices; cleaning or replacing carpets; holding a recruitment event; and ensuring continuity of care during mealtimes. The report features a positive response from the service provider.

Would you like to look at:

General details

Report title 
Enter and view: Meadowcroft Care Home
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Thursday, 14 February, 2019
Date evidence capture finished 
Thursday, 14 February, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Continuity of care
Food and nutrition
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Other information of note about this report 
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.