Enter and view: Meadowbrook Care Home

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Summary of report content

Healthwatch Shropshire conducted an Enter and View visit. This is a way of ensuring that all services delivered are acceptable and the welfare of the resident, patient or other service-user is not compromised in any way. Healthwatch Shropshire visited Meadowbrook Care Home, on 01/10/2015. The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings include Several residents in the Neurodisability unit (Huntercombe) said they were very satisfied with the care they receive. During our visit there was discreet but supportive supervision of and interaction with residents in the Dementia Unit. A number of activities are provided in each unit and visitors are welcomed into the family atmosphere. However, the programme of activities in the Dementia Unit did not appear to be specifically tailored to meet the needs of this group. Many residents were not able to express choices or influence their daily routine, but we did see bedrooms with personal mementoes. Healthwatch learned that efforts are being made to widen menu choices after comments from residents. During the visit Healthwatch observed that some residents in the Older Persons Unit were unsupervised or not attended to for periods of time. Visitors told Healthwatch the staff in the Older Persons Unit often appeared under stress and had little time for social interaction with the residents. The visitors felt that the staff needed more support from the management. The recommendations within the report are activities could be better tailored to suit the needs of residents with dementia. Better support should be given by management to the team working on the Older Persons Unit. Apparent staffing shortages need to be addressed to allow staff to give appropriate levels of care in the nursing units. Regular support, reviews, appraisal and demonstration of appreciation of staff should be introduced.

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General details

Report title 
Enter and view: Meadowbrook Care Home
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Thursday, 1 October, 2015
Date evidence capture began 
Thursday, 1 October, 2015
Date evidence capture finished 
Thursday, 1 October, 2015
Type of report 
Enter and view
Key themes 
Administration
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Cost of services
Engagement
Food and nutrition
Health and safety
Health promotion
Quality of care
Quality of catering
Quality of regulation
Quality of staffing
Quality of treatment
Staff levels
Healthwatch reference number 
Rep-6091

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
Structured interview
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.